Terms of Service | Hero Proxies

These Terms of Service ("Terms") govern your access to and use of the Hero Proxies website, applications, dashboards, APIs, Discord community, and proxy services (collectively, the "Services"). These Terms are a binding agreement between you and Hero Proxies ("Hero Proxies," "we," "us," or "our").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Related Policies

These Terms incorporate by reference the following policies, which form part of these Terms:

If there is a conflict between these Terms and the AUP regarding permitted or prohibited conduct, the AUP controls with respect to that conduct.

2. Eligibility and Authority

You must be at least 18 years old to use the Services. By using the Services, you represent that you are at least 18 and have the legal capacity to enter into these Terms.

If you are using the Services on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, "you" includes that entity.

3. Electronic Communications

You consent to receive communications from us electronically (for example, by email, dashboard notifications, or posting notices on the Site). You agree that electronic communications satisfy any legal requirement that such communications be in writing.

4. Accounts, Security, and Verification

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
You agree to provide accurate, current information and keep it updated.
You must promptly notify us of any unauthorized access or suspected security incident.

To prevent abuse, comply with provider requirements, and meet legal obligations, we may require identity or business verification (including KYC or similar procedures) for certain activities, targets, products, payment methods, or risk profiles. If you do not complete requested verification, we may restrict, suspend, or terminate your access to the Services.

5. The Services

Hero Proxies provides proxy access and related tools, including the ability to purchase bandwidth and generate proxy credentials from your dashboard. The Services may include multiple proxy products and may be delivered through third-party infrastructure and upstream proxy providers.

We may modify, suspend, or discontinue the Services (in whole or in part) at any time, including for maintenance, security, legal compliance, or provider/network changes.

6. Restricted Targets, Provider Constraints, and No Guarantee of Access

Some targets or target categories may be restricted, blocked, throttled, or otherwise unsupported on some or all of the Services to prevent abuse and comply with provider requirements. Restrictions may vary by product, geography, and upstream provider and may change over time.

Certain categories are commonly restricted in the proxy industry due to heightened risk or unclear authorization boundaries, including (without limitation): banking and other financial institutions, government websites, certain email providers, advertising networks, streaming services, and IP-checking websites. This list is illustrative and not exhaustive.

If your use depends on a specific target or category, you are responsible for confirming compatibility before purchase. Some targets may be eligible for access only after review and verification (including KYC), subject to our discretion and provider constraints.

We do not guarantee that any particular website, platform, or service will be accessible, unblocked, compatible, uninterrupted, or successful for your intended use. Third parties may detect, restrict, throttle, or block traffic for reasons outside our control.

7. Acceptable Use and Compliance With Law

You agree to comply with the AUP and all applicable laws, regulations, and third-party rights when using the Services. You are solely responsible for your use of the Services and any content you access, transmit, or process.

You must not attempt to circumvent restrictions or controls (including target restrictions), mask targets, or use the Services to facilitate unauthorized access, fraud, malware, disruption, or other prohibited conduct.

8. Automated Data Gathering and Ticketing / High-Demand Use

Certain use cases (including automated data gathering and ticketing/high-demand purchases) may be lawful in some jurisdictions and restricted or prohibited in others, and may also be subject to destination site terms. You are responsible for ensuring your use is lawful and permitted.

Without limiting the AUP, you must not use the Services for these use cases in a way that involves fraud, stolen payment methods, compromised accounts, unauthorized access, or disruptive behavior.

9. Purchases, Billing, and Payments

Purchases are processed by our third-party payment processor (Stripe). We do not store your payment card information. By making a purchase, you authorize us and our payment processor to charge your selected payment method for your purchase.

You agree to provide accurate billing information and to keep it updated. Prices may change at any time. Changes will not affect purchases already completed.

You are responsible for any applicable taxes, duties, or similar governmental assessments associated with your purchase and use of the Services, except where we are required by law to collect them.

10. Digital Services; Delivery; Bandwidth Measurement

The Services are digital services delivered electronically. "Delivery" occurs when purchased bandwidth is credited to your account and/or proxy access is made available to you in the dashboard.

Purchased bandwidth is a consumable balance used when you access the proxy network. Bandwidth usage is measured by total data transferred (upload + download) through the proxy service.

Bandwidth purchases may expire after a defined validity period as disclosed in the product flow and/or dashboard. Expired bandwidth is not refundable and will not be reinstated unless required by law.

We may impose reasonable limits or controls to prevent abuse, ensure network stability, or comply with provider requirements.

11. Refund Policy

We offer a limited, good-faith refund policy for certain purchases. Except where required by law, all other sales are final.

A refund request is eligible for consideration only if all of the following are true:

The refund request is submitted within 24 hours of purchase.
The purchased bandwidth has not been materially used. For clarity, eligibility generally requires that usage is no more than the lower of: (a) 20% of the purchased amount, or (b) 1 GB.
You have not initiated a chargeback or payment dispute for the same transaction.
Your account is not in violation of these Terms or the AUP and is not associated with suspected fraud or abuse.

Consumed bandwidth is non-refundable. If we approve a refund, it may be limited to the unused portion, and may be issued as a refund to the original payment method and/or as account credit, at our discretion, except where prohibited by law.

We do not provide refunds due to third-party blocks, bans, restrictions, incompatibility with a target, changes in third-party terms, or provider restrictions.

12. Chargebacks and Payment Disputes

If you believe a charge is incorrect or unauthorized, please contact us first and provide the relevant transaction details. We will work in good faith to investigate and attempt to resolve billing issues.

If a payment dispute or chargeback is initiated, we may provide transaction and usage records to our payment processor and the card networks. We may restrict, suspend, or terminate accounts associated with suspected fraud, abusive dispute behavior, or repeated chargebacks.

13. Suspension and Termination

We may suspend or terminate your access to the Services immediately (with or without notice) if we believe you have violated these Terms, the AUP, applicable law, or if your activity creates risk to us, our providers, or others.

You may stop using the Services at any time. Termination does not relieve you of obligations incurred prior to termination and does not entitle you to refunds except where required by law.

14. Intellectual Property

The Services, including our website, branding, software, and content, are owned by Hero Proxies or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms.

You may not copy, modify, distribute, sell, lease, reverse engineer, or attempt to extract source code from any part of the Services except where such restriction is prohibited by law.

15. Third-Party Links and Services

The Services may include links to third-party websites or services. We do not control and are not responsible for third-party content, terms, or practices. You access third-party sites at your own risk.

16. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT ANY REQUESTS OR TARGETS WILL BE ACCESSIBLE OR SUCCESSFUL.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HERO PROXIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO HERO PROXIES FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

18. Indemnification

You agree to indemnify and hold harmless Hero Proxies and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your violation of these Terms or the AUP, or your violation of any law or third-party rights.

19. Dispute Resolution; Binding Arbitration; Class Action Waiver

19.1 Informal Resolution

Before initiating arbitration, you agree to first contact us in writing and attempt to resolve the dispute informally for at least 30 days.

19.2 Binding Arbitration (Remote Only)

If a dispute is not resolved through informal resolution, you and Hero Proxies agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (each, a "Dispute") through binding, final arbitration administered by the American Arbitration Association (AAA), rather than in court.

Arbitration will be conducted by a single arbitrator and will take place remotely (for example, by video conference), unless we both agree otherwise.

19.3 Class Action Waiver; Individual Basis Only

To the maximum extent permitted by law, you and Hero Proxies agree that each may bring Disputes against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding.

The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

19.4 Severability

If any portion of this arbitration and class action waiver section is found to be unenforceable, then that portion will be severed and the remaining portions will remain in effect to the fullest extent permitted by law.

20. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date on this page and may provide additional notice for material changes. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

21. Contact

If you have questions about these Terms, contact us at: