This Acceptable Use Policy ("AUP") governs your access to and use of Hero Proxies' websites, dashboards, APIs, proxy networks, and related services (collectively, the "Services"). This AUP is incorporated into and forms part of our Terms of Service.
By creating an account, accessing, or using the Services, you agree to comply with this AUP. If you do not agree, you must not use the Services.
1. Core Principle: Lawful, Authorized Use Only
You may use the Services only for lawful purposes and only in a manner that does not violate applicable law, regulation, court order, or the rights of others. You are solely responsible for determining whether your intended use is permitted under applicable law and any third-party terms that apply to the websites, applications, or systems you access.
2. Prohibited Activities
The following activities are strictly prohibited. This list is not exhaustive.
2.1 Illegal, Fraudulent, or Harmful Conduct
- Phishing, scamming, social engineering, or other deceptive conduct
- Fraud, identity theft, payment fraud, chargeback fraud, or account takeover
- Distribution of malware, spyware, botnets, trojans, worms, ransomware, or any malicious code
- Harassment, threats, hate-based abuse, or unlawful discrimination
- Any activity that violates applicable sanctions, export controls, or similar restrictions
2.2 Unauthorized Access and "Computer Abuse"
You may not use the Services to access or attempt to access any system, account, data, or network without authorization or in a manner that exceeds authorized access. Prohibited conduct includes, without limitation:
- Circumventing authentication, access controls, paywalls, or security measures
- Credential stuffing, brute-force login attempts, password spraying, or bypassing multi-factor authentication
- Port scanning, vulnerability scanning, exploitation, or probing for weaknesses without permission
- Packet spoofing, forged routing information, or attempts to intercept or monitor communications unlawfully
- Using the Services to facilitate intrusion, unauthorized access, or evasion of security controls
2.3 Disruption, DDoS, and Infrastructure Abuse
- Denial-of-service (DoS/DDoS) attacks or traffic flooding intended to disrupt services
- Interfering with, degrading, or disrupting our Services, our providers, or third-party systems
- Attempting to bypass rate limits or other protective controls intended to prevent abuse
2.4 Spam and Unsolicited Messaging
- Sending unsolicited commercial messages (spam), mass messaging, or bulk posting
- Promoting or distributing tooling primarily intended for unsolicited messaging
2.5 Ad Fraud and Manipulated Traffic
- Generating invalid ad traffic (fake impressions, fake clicks) or ad fraud of any kind
- Fake engagement (likes, follows, comments, reviews) or other deceptive manipulation
- Search engine manipulation (e.g., fake SERP clicks, ranking manipulation)
2.6 Privacy Violations and Sensitive Data
- Collecting, processing, or disclosing personal data in violation of applicable privacy laws
- Collecting sensitive personal data (e.g., health data, government identifiers) without a lawful basis
- Collecting or targeting children's data or data about minors
- Doxxing, stalking, surveillance, or tracking individuals without consent and a lawful basis
2.7 Misrepresentation
- Impersonating another person or organization for deceptive or fraudulent purposes
- Creating fake accounts or synthetic identities for unlawful or prohibited purposes
2.8 Resale and Redistribution Without Permission
- Reselling, sublicensing, or redistributing access to the Services without our prior written approval
- Sharing or publishing proxy credentials in a way that enables third parties to access the Services
3. Automated Data Gathering (Scraping/Crawling)
Automated data gathering (such as crawling, scraping, and indexing) can be lawful in certain contexts and unlawful or prohibited in others depending on how it is performed and what is being accessed. If you use the Services for automated data gathering, you must ensure your activity:
- Respects authorization: Do not access data behind logins, paywalls, or access controls unless you have permission.
- Respects third-party terms: Comply with applicable website terms and posted legal restrictions where required.
- Targets public data (unless authorized): Only collect publicly available data unless you have explicit permission or a clear lawful basis.
- Avoids sensitive data: Do not collect sensitive data or children's data.
- Uses reasonable rates: Use rate limits and reasonable concurrency to avoid disruption, degradation, or denial of service.
- No evasion for wrongdoing: Do not use proxies to conceal unlawful conduct or to bypass security controls unlawfully.
4. Ticketing and Other High-Demand Use Cases
Certain high-demand use cases (including ticketing and other limited-availability purchases) may be lawful in some jurisdictions and prohibited or restricted in others, and may also be subject to the destination site's terms. You are responsible for ensuring your use is lawful and permitted.
Without limiting this AUP, you must not use the Services for ticketing or high-demand activity in a way that:
- Uses stolen payment methods, compromised accounts, or fraudulent identities
- Attempts unauthorized access, account takeover, or bypassing authentication
- Disrupts or degrades the destination platform (e.g., flood traffic or denial-of-service behavior)
- Violates applicable law or third-party rights
5. Restricted Targets and Network Protections
To prevent abuse and comply with provider requirements, certain targets or target categories may be restricted, blocked, throttled, or otherwise unsupported on some or all of the Services. Restrictions may vary by product, geography, and upstream provider and may change from time to time.
Some categories are commonly restricted in the industry due to heightened risk of abuse and unclear authorization boundaries. These may include (without limitation): banking and other financial institutions, government websites, certain email providers, advertising networks, streaming services, and IP-checking websites.
If your use depends on accessing a specific target or category, contact us in advance to confirm compatibility. Some targets may be eligible for access only after review and verification (including KYC or similar procedures), subject to our discretion and provider constraints.
Attempting to circumvent restrictions, masking targets, or otherwise avoiding our controls is prohibited and may result in immediate suspension or termination.
6. Enforcement
We may investigate suspected violations of this AUP. We may suspend or terminate your access to the Services immediately (with or without notice) if we believe you violated this AUP, our Terms of Service, or applicable law, or if your activity creates risk to us, our providers, or others.
We may preserve and disclose information as required by law, including in response to lawful requests and court orders.
7. Reporting Abuse
If you believe the Services are being misused, please report it to:
Email: abuse@heroproxies.com
8. Changes to This AUP
We may update this AUP from time to time. When we do, we will update the “Last updated” date on this page and may provide additional notice for material changes. Continued use of the Services after changes become effective constitutes acceptance of the updated AUP.